When we finally reached CIGNA HQ, CEO Ed Hanway chose to shut his door to Dawn, and to the thousands of people who stood with her in the journey to Philadelphia. Instead, Dawn had a conversation with CIGNA’s Chief Medical Officer, who met her with a fistful of half promises and partial admissions of guilt. She certainly has their attention, but still doesn’t have any guarantees as to whether she’ll actually get the care she needs. Dawn and her companions on the journey will be heading home this weekend, but her fight isn’t over.
I’m convinced Dawn’s story can’t be heard enough — every time she tells someone about her illness and what CIGNA put her through, I see them starting to think differently about our health care system. Even when you already know how broken it is, hearing Dawn speak deepens your commitment to change. Each person thinking differently is a grain of sand tipping the scales of the national debate towards reform. But we need to keep pouring the sand on.
Dawn’s trip shows that the messy distractions and lies of the anti-reformers can’t withstand the voices of real people wronged by a broken health care system. It’s up to all of us to keep sharing their stories and piling on the grains of sand that will tip the scales and make health care available for all Americans.